In today’s technology-driven landscape, project success is non-negotiable. That's why you need more than just a project manager; you need a seasoned Program Leader who understands your industry inside and out. With experience across diverse sectors—from Retail to Healthcare, and Banking to eCommerce—I offer Project & Program Leadership that goes beyond the ordinary.
Why Choose Me?
Rich Cross-Industry Expertise
From Carvana and HP to American Express, I’ve partnered with high-profile clients across verticals. My breadth of experience not only spans industries but also focuses on customer-centric strategies that dramatically improve Customer Experience (CX).
A Deep Commitment to Customer Needs
I embed the Voice of the Customer into every facet of my client’s processes, from pricing and sales to marketing and software development. My aim is to ensure each project I lead aligns seamlessly with your customer needs.
Proven Methodologies
I’ve developed a proprietary process improvement methodology rooted in agile principles. This has allowed teams to experience operational improvements in as little as three weeks. Whether it’s Kanban, Scrum or Waterfall, my approach is custom-tailored to fit the unique requirements of each project. (I’m also PMP and CSM certified!)
Success Stories: The Proof is in the Projects
Elevating Retail with Postino Restaurants
I didn’t just give their Wine Cult eCommerce platform a facelift; I transformed it into a robust, scalable, and user-friendly experience that reduced the operational overhead by 70% instantly. Concurrently, I also modernized the aesthetics of their flagship restaurant websites.
Pioneering Healthcare Solutions with Anthem Blue Cross Blue Shield
I spearheaded a 9-member team within a startup division of the organization to build a developer portal, allowing third-party developers to harness data for predictive models. This was key to setting up an 18-month roadmap for their AI Developer Portal.
Banking Innovations with Fiserv
As the principal lead, I orchestrated a complete redesign of platforms that manage employee payment cards. We brought new, data-driven insights into end-user credit card patterns—a game-changing development in the banking industry.
Aspen Dental: Turning Risk into $200M Reward
One of the high-impact projects I managed involved saving a strategic account with Aspen Dental that was in jeopardy. By realigning the project’s objectives with the client’s long-term goals and executing meticulously, we were able to turn around the project and increase Aspen Dental’s bottom-line results by over $200 million within two years.
And much, much more.
Ready to bring your ideas to life? I'm here to help
Reviews
Dan Anderson
Head of Marketing
I had the pleasure of working with Josh during his tenure with CP+B on the Aspen Dental account. Josh led the digital work for Aspen at CP+B, and proved himself to be an invaluable resource and trusted advisor. He was truly an extension of our digital marketing team, and his work contributed significantly to our success. He was focused on helping to achieve our key performance objectives, and has deep experience in delivering web experiences that help transition visitors to leads. He assisted in our transformation from a waterfall based to agile development methodology, and helped to build our overall digital in house capabilities. I look forward to our paths crossing again sometime in the future.
Harvey Bierman
Chief Executive Officer/Chief Strategy Officer
I've worked directly with Josh for the past 18 months and prior to that I worked with Josh in a client/vendor relationship. Throughout all my interactions with Josh I continually found him to be an innovative problem solver with a keen understanding of digital technology and ecommerce. He has expertise in prioritization, resource and capacity planning and product roadmap management. His contributions to the Crocs global ecommerce business and technology teams positively impacted customer satisfaction, revenue growth, profitability and user innovation. He also has shown excellent skills at managing vendor relationships and contracting.
Brian Chee
Principal Strategist, Writer, Consultant, and Content Marketer
Josh's ability to lead and his strong digital thinking were a key factor in the success of a number of complicated and crucial projects. I valued his calm and consistent approach, even in the face of mounting pressure, changing deliverables and challenging deadlines. He always kept in sight the point of purpose of his work, while at the same time demonstrating a flexibile approach that consistently improved the final product. Best of all, I could count on Josh to give me a realistic view of a project's status, to always be up for a challenge and to bring a strong sense of accountability and creative thought to his work.
David Schell
Digital Strategy, Product and Experience Design, Creative Direction and Integrated Marketing
Josh is very focused at making sure a project never falls off the rails. He worked hard to evolve our process, and provided new technologies to the project management team to create efficiencies and consistencies throughout the agency.
Eric Breitbard
Head of Design Strategy
It was fantastic to work with Josh during our time together at Organic in NYC. His sharp cross-disciplinary skills and preternaturally friendly attitude blazed through tough challenges on major engagements. Josh is a highly effective communicator and a skilled manager of digital projects.
