In today's digital-first world, having a strong online presence isn't a luxury—it's a necessity. With my broad range of expertise across sectors like Retail, Healthcare, Hospitality, and eCommerce, I've led diverse teams and implemented strategies that have transformed businesses. When you partner with me, you're choosing Production/Project/Program Management Leader who embeds Voice of the Customer concepts and functionalities across your business's critical processes. The result? A digital product that isn't just launched, but rather, one that soars and sets you apart from the competition.
Why Choose Me?
Comprehensive Strategy and Execution
From scoping and estimating to pricing initiatives, I have a deep-rooted understanding of internal and customer C-suite engagement, software product and services delivery, and support and integration transformation. When it comes to project and program management, my track record speaks for itself.
Proven Processes
Our proprietary process improvement methodology based on agile principles can realize operational improvements in as little as three weeks. Check it out here.
Customer Experience (CX)
I establish a trusted advisory relationship with your business and tech decision-makers to deliver dramatic improvements in the customer experience. My long-term engagements with high-profile clients such as Carvana, Fiserv, HP, and American Express are a testament to the dramatic turnarounds I can achieve for your business.
Service Offerings
- Project & Program Management: Efficiently transforming your vision into a tangible product.
- Professional Services & Customer Success: Ensuring that your customers are as happy with the product as you are.
- Product & Tech Thought Leadership: Guiding the product vision based on industry insights and trends.
- Technology Architecture & Integration: Seamlessly weaving technology into your broader business model.
Technical Skills
With certifications like PMP and CSM, I’m proficient in tools like Zendesk, Jira, Salesforce, Asana, and more, to manage your projects effectively.
Your digital strategy and product launch aren't just another project for us; it's a commitment to take your vision to a spectacular victory. Reach out today to learn how we can make your digital products not just launch, but soar to unprecedented heights.
Ready to take the next step? Reach out to discuss how I can elevate your digital game.
Reviews
Dan Anderson
Head of Marketing
I had the pleasure of working with Josh during his tenure with CP+B on the Aspen Dental account. Josh led the digital work for Aspen at CP+B, and proved himself to be an invaluable resource and trusted advisor. He was truly an extension of our digital marketing team, and his work contributed significantly to our success. He was focused on helping to achieve our key performance objectives, and has deep experience in delivering web experiences that help transition visitors to leads. He assisted in our transformation from a waterfall based to agile development methodology, and helped to build our overall digital in house capabilities. I look forward to our paths crossing again sometime in the future.
Harvey Bierman
Chief Executive Officer/Chief Strategy Officer
I've worked directly with Josh for the past 18 months and prior to that I worked with Josh in a client/vendor relationship. Throughout all my interactions with Josh I continually found him to be an innovative problem solver with a keen understanding of digital technology and ecommerce. He has expertise in prioritization, resource and capacity planning and product roadmap management. His contributions to the Crocs global ecommerce business and technology teams positively impacted customer satisfaction, revenue growth, profitability and user innovation. He also has shown excellent skills at managing vendor relationships and contracting.
Brian Chee
Principal Strategist, Writer, Consultant, and Content Marketer
Josh's ability to lead and his strong digital thinking were a key factor in the success of a number of complicated and crucial projects. I valued his calm and consistent approach, even in the face of mounting pressure, changing deliverables and challenging deadlines. He always kept in sight the point of purpose of his work, while at the same time demonstrating a flexibile approach that consistently improved the final product. Best of all, I could count on Josh to give me a realistic view of a project's status, to always be up for a challenge and to bring a strong sense of accountability and creative thought to his work.
David Schell
Digital Strategy, Product and Experience Design, Creative Direction and Integrated Marketing
Josh is very focused at making sure a project never falls off the rails. He worked hard to evolve our process, and provided new technologies to the project management team to create efficiencies and consistencies throughout the agency.
Eric Breitbard
Head of Design Strategy
It was fantastic to work with Josh during our time together at Organic in NYC. His sharp cross-disciplinary skills and preternaturally friendly attitude blazed through tough challenges on major engagements. Josh is a highly effective communicator and a skilled manager of digital projects.
